The return period of Energy-Pouch.EU is 14 days.
Energy-Pouch.EU shall, if under the jurisdiction of our return policy, refund you what you have paid for the product as soon as possible, but at the latest within 30 days of the product being returned or you informing us of wanting to return a product.
You are obliged to pay for the return delivery of the product.
Energy-Pouch.EU will pay for the delivery of the replacement product(s).
In your message to us you must clearly state that you regret your purchase.
The return period is counted from the day you received the purchased products (or a significant part of the product due to damage).
If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Energy-Pouch.EU have informed you about the product.
You do not qualify for our return policy if:
- The seal of the product has been broken
- Parts of content of the product (pouches) have been consumed or taken out of the damaged product
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
When returning a product:
- You are obliged to keep the product in the same condition as when delivered.
- Send us a photo of the damage.
- Attach your recept or proof of purchase to your message
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.